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Privacy Policy

Legal disclaimer

Dr Kirmizis's Clinic staff is committed to ensuring the privacy and confidentiality of your personal information, and to protect it from unauthorised access and disclosure.

The purpose of this Privacy Policy is to clearly communicate to you how Dr Kirmizis's Clinic staff handles your personal information to provide you with services, and to comply with legal obligations. This Privacy Policy (together with our terms and conditions of use of the website will give you a better and more complete understanding of the type of personal information that Dr Kirmizis's Clinic staff holds about you and the way we handle that information.

Dr Kirmizis's Clinic staff complies with the Data Protection Act 1998, and the General Data Protection Regulation 2016/679 (“GDPR”) and any local or European laws on data protection, as amended from time to time.

Dr Kirmizis is registered as a data controller as defined in the GDPR with the data protection regulator in the UK, the Information Commissioner’s Office “ICO”), www.ico.org.uk.

How we use your information

This privacy policy tells you what to expect when we collect personal information. It applies to information we collect about:

  • visitors to our Websites;

  • visitors who submit a general enquiry via our contact page or who correspond with us phone, email or otherwise;

  • those who use our services, e.g. who subscribe to our newsletter or request a publication from us;

  • job applicants and our current and former employees;

  • those who send a written complaint or enquiry to our Data Protection Officer;

  • those who participate in a survey posted on a Website; and

  • those who participate in a competition posted on a Website.

Visitors to our Websites

We collect data on visitors to our Websites including usage and behaviour patterns via a third party service, Google Analytics (Google LLC). This is to review the number of visits to each part of the Website and how the user accessed the Website only. Information collected, which may contain Personal Information, includes:

  • date and time of visit;

  • pages accessed;

  • browser or mobile platform used to access the Website;

  • source used to find and access the Website (i.e. Google Search Engine);

  • location of the visitor (town level only);

  • search queries from external and internal search engines;

  • page interaction information including aggregated contact form completions; and

  • technical information, including browser type and version, operating system and platform.


When you use our Website, we do not attempt to identify you as an individual user and we will not collect personal information about you unless you specifically provide this to us.

We may collect your personal information if you choose to provide this to us via an online form or by email. Examples are where you:

  • Submit a general enquiry via our contact forms;

  • Register to receive email Newsletters;

  • Register for an Open Event place via our event registration form;

  • Make an enquiry via a telephone number displayed on the Website; or

  • Send a written complaint or enquiry to our Data Protection Officer


For security reasons, we capture IP addresses on website contact forms for the sole purpose of identifying genuine enquiries and preventing malicious communications submitted through the website.

Use of cookies

We use cookies on our site to distinguish between users. A consent banner will enable you to disable the use of cookies should you chose so.

Use and disclosure

We will use personal information collected via our Website:

  • for the purposes for which we have been given it, and

  • if we have a legal ground to justify it.


We have set out below a non-exhaustive list of instances where you have shared your personal information with us voluntarily in the first place via email or telephone enquiries, giving us as a result your consent for us to use that information to reply to you:

  • to confirm treatment/specialist availability or

  • to confirm a treatment price quotation,

  • to book an initial consultation

  • to confirm an event registrations


If we receive your email address because you sent us an email message, the email will be used or disclosed for the purpose for which you have provided it only and we will not add your email address to an emailing list or disclose this to anyone else without your consent.

Your personal information will also be used in delivering electronic Newsletters to you if you have consented by opting-in to our E-Newsletter via our Website.

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We may share your personal information with any member of the staff of our Clinic or Ramsay Group including any of its subsidiaries, Ramsay’s holding company and its subsidiaries for administrative purposes, and/or compliance with a legal obligation (such as employment law).

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Personal information submitted via a Website or telephone calls may be shared with healthcare consultants working for Ramsay who provide the treatment for which you may be enquiring about under strict confidentiality agreements.

Ramsay may also share anonymised information with analytics and search engine providers in order to assist us in improving and optimising our site.

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We will not disclose your personal information to other any third parties in the UK unless we have a legal basis for it, and we have the appropriate measures and safeguard in place to ensure its protection. We will not send your personal information to any third parties outside of the European Economic Area unless we have got a legal basis for it, and the recipient country benefits from a “adequacy decision” from the European Commission. For the remaining non-EEA countries, information may only be if there is a legal basis for it, and with a contractual arrangement in place with the third party as prescribed by the European Commission.

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Data quality

If we collect your personal information from our Website, we will process it in a way that is adequate, relevant and limited to what is necessary in relation to the purposes for why it is processed. We will maintain and update your information as necessary to keep it accurate or when you advise us that your personal information has changed. We will keep your information in a form which permits your identification for no longer than is necessary. We will hold personal information collected from web enquiry forms for a period of 12 months from when the enquiry is closed.

Data security

Wa are committed to protecting the security of your personal information within its control. We use technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect the privacy of information. Although the transmission of information via the internet is not completely secure, we will use our best endeavours to protect your information from loss, misuse or alteration when it is within our control.

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If you choose to complete our online forms or make enquiries via telephone numbers displayed our Website, we will ensure that your contact details are stored on encrypted databases.  Staff members associated with Website maintenance only may access to our Website’s administration system. When they do, they are subject to confidentiality obligations. The access to the Websites and the Websites service are also password protected.

Access and correction of personal information

We are committed to facilitate the exercise of your rights as data subjects. You can find out if we hold any of your personal information by making a ‘Subject Access Request’ (“SAR”). If any information is held about you, we will:

  • give you a description of your personal information we hold about you;

  • the purposes for which it is being held;

  • the recipients or classes of recipients to whom it is or may be disclosed;

  • let you have a copy of your personal information;

  • inform you as your right as a data subject, including the right to contact the ICO


To make a SAR for any personal information we may hold about you, or to make a complaint about privacy issues, you may contact us via info@dkirmizis.co.uk.

 If we do hold your personal information and you believe it is incorrect you may submit a request to info@dkirmizis.co.uk to correct any alleged mistakes through the contact details above. Requests are free of charge. Request will be processed within one month of receipt but this might be extended to two months in case of a complex request or if the identity of the requestor cannot be verified. As a health care provider, we are subject to legal and regulatory obligations which may limit or restrict the enforcement of your rights on some occasions.

Telephone Calls

As per Ramsay policy, in the interests of training and continually improving our services, enquiry calls via Ramsay Hospitals may be monitored or recorded. Enquiry calls recorded will be held for a period of 90 days by the third party call tracking supplier, Infinity Tracking Ltd. Private calls to and from patients in Ramsay hospitals are not recorded. Enquiry calls will also be tracked for analytical purposes to monitor the marketing source of the call such as Search Engine, Pay Per Click Advertising or Print Advertisements.

Recording and broadcasting

Any kind of digital recording during face-to-face or remote Clinics is unlawfull and strictly forbidden, unless Dr Kirmizis has consented to it. Any recording requests should be made at the beginning of the appointment. 

Any broadcasting during face-to-face or remote Clinics is unlawfull and strictly forbidden.

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